About the Role
Community Operations is pioneering how Uber manages support for our community of rider and driver partner around the globe. Uber COE is a contact management center dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, and provides an environment to pilot support for new products or test new support modalities or processes.
The Manual Fraud Investigation Team (GFPS) is the first of its kind support initiative which is currently aligned to serving markets in India, NorthAM, ANZ. The primary objective of this team is to identify and unban false positives from global mastermind rules and provide insights to the Risk team on both fraud intel as well as on mastermind rules with very high false positives. The team also works on manual reviews for Global Risk team as well as region-specific flagged fare reviews in order to generate insights and feedback on improving loss savings due to the rider and driver fraud. Currently, the MFI team works for Risk, Comm Ops, and Central Ops.
What You'll Do
What you will need:
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.