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Technical Account Manager

Business, Business Development & Sales
in Tokyo, Japan

The Uber Eats team is looking for a highly motivated individual to help build the POS Technical Account Management function in Japan. As a Technical Account Manager, you will manage the technical relationship for a group of Enterprise and Mid-Market partners that wish to integrate their POS systems with the Uber Eats Platform. The TAM will work closely with our external partners as well as internal stakeholders including engineering, product, product ops, customer success, restaurant support, sales, marketing and operations to manage and optimize restaurant relationships and provide maximum value for both Uber and its partners.

  • Work with deal makers and global/regional/country teams such as product, engineering, marketing, operations, legal, etc. to manage key technical relationships with restaurant IT teams and derive maximum value for our partnerships
  • Partner with BD and Sales teams to sell-in and onboard partners to new products and solutions
  • Own the plan and delivery of technology integration engagements with restaurant partners in the market by project managing resourcing, timelines, and dependencies with key stakeholders' input
  • Work closely with restaurant partners to successfully launch new technology integrations to win new accounts and grow existing accounts
  • Own the partner onboarding, technical deployment, and support strategy for both 1:1 and 1:Many partner engagements
  • Manage the day-to-day delivery of technology integrations and work across cross-functional teams to keep integrations moving forward
  • Be the technical point-of-contact for a group of restaurant brands mapping up to the CIO level and navigate internal processes to provide the best outcome for clients and our markets
  • Lead relationship management with prioritized ecosystem partners and vendors such as service providers, system integrators, technical consulting partners, and other 3rd-parties
  • Collect product feedback from partners and work with Product and Eng teams to prioritize feature requests

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.