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Localization Language Manager - APAC

Program Management, Product
in Hong Kong, Hong Kong

About the Role

As a APAC Localization Language Manager, you'll work closely with our Product, Brand, Marketing, Design, Regional and Operation teams to stay ahead of localizing content for product launches, marketing initiatives, and support releases. You'll be the main point of contact to manage the work completed by external vendors, ensuring that they have the tools and coaching needed to deliver high-quality content. You're not averse to localizing high-visibility content yourself, but you also understand the importance of scaling your efforts to meet the needs of the growing business.

What You'll Do

  • Own and manage linguistic quality of digital and print assets from English into APAC languages, with Traditional Chinese for Taiwan or Hong Kong as the focus
  • Work with vendor resources to deliver localized content, handling high priority and high visibility content yourself
  • Ability to apply the scalable quality program models to multiple languages in the region
  • Dedicate time to perform LQAs of our apps & website, and/or train vendors to do so
  • Use data to determine quality trends for your languages and create action plans to address any systemic issues
  • Fix linguistic bugs and flag internationalization issues to the relevant product teams
  • Evangelize localization services with key stakeholders
  • Continually update Style Guides and Glossaries for your languages
  • Liaise between Uber product teams and Localization Program Management to recommend best practices for internationally-friendly product design
  • Own quality for more than one language as you grow in the role
  • Ability to travel to San Francisco at least 2 times a year, and other APAC countries 2 to 3 times a year
  • Ability to attend late night or early meetings ~5 times a month

What You'll Need

  • Professional fluency in Chinese variants (with Traditional Chinese for Taiwan or Hong Kong as the focus)
  • B.A. in Translation, Linguistics, or similar field of study
  • Minimum 5 years of localization experience, preferably in the tech industry
  • Experience using CAT tools (e.g. Smartling, WorldServer, Trados, Memsource, etc.)
  • Experience interacting and using a CMS
  • Experience managing Translation Memories, Glossaries, and Style Guides
  • Excellent written and verbal communication skills
  • Passionate about Uber and our mission

Bonus Points If

  • Master's Degree in a related field

About the Team

At Uber, it's essential that we maintain a close connection with users regardless of which language they speak. With millions of published words, communicating messages across 500+ cities in 70+ countries, we need your help to ensure that each word is carefully chosen to match the tone and voice of Uber. As an early member of our Localization Team, you'll have the opportunity to build the local roots of an expanding global brand.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.