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Restaurant Project Manager - Sao Paulo

Community Operations
in Sao Paulo, Brazil

About the Role

As an Onboarding Project Manager, you will have a critical role making our Restaurant Partners ́ experience in the platform a magical one during the onboarding phase. This position gives you insight into crucial moments in the lifecycle of our partners on the Uber Eats app.

The Project Manager will take a data driven approach to informing decisions and process improvements critical to the success of our support organization within any given line of business. You will be first and foremost a strategist, using a deep knowledge of the product, a passion for strong customer experience, and analytical skills to design processes that are simultaneously the best for the business, the agent, and the customer.

What You'll Do

  • Drive analysis on projects/experiments and use that to inform important strategic decisions improving the onboarding experience of Restaurants
  • Centralize and standardize processes to be implemented in our BPOs for increased efficiency
  • Coordinate with other members of the Global Community Operations Team to measure the impact and efficiency of new products and business processes around the world
  • Develop analytical frameworks to support the company with new markets and products
  • Identify operational weaknesses and help improve or innovate new processes
  • Build, maintain, and communicate detailed reporting models to track and communicate performance metrics as they relate to your line of business

What you'll need

  • Minimum 4 years of experience using data to drive business decisions
  • Experience working in a support environment highly preferred (contact management analytics, Zendesk API familiarity, etc.)
  • Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role
  • Self-starter attitude
  • Experience presenting data visually
  • Exceptional Excel / data management skills
  • Strong analytical skills
  • Excellent time-management and organizational habits
  • Creative and problem solving mindset
  • Ability to clearly communicate and present information

Bonus Points if

  • SQL proficiency
  • High growth, technology, strategy consulting, investment banking/private equity background

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At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.