About the Role
Uber is seeking a Manager for Engagement and Recognition to support employee engagement and recognition programs across our EMEA Centers of Excellence. This role supports a diverse set of projects and programs that enable the Centers of Excellence team to continue to grow, develop and foster a great company culture in order to better attract and retain talents. If you are interested in being an integral part of helping shape Uber's employee experience and moving the organisation forward in a meaningful and measurable way, this is the role for you.
The position can be based in any other of our COEs locations (Limerick, Krakow, Cairo, Lisbon)
What you'll do
What you'll need
About the Team
At Uber, providing amazing support for our users, our community, is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The Uber Community Operations team is all about focusing on the best support for our users.
The Center of Excellences (COEs) are the heart of our network, they were designed to provide support via multiple channels such as email, phone, live chat and social media in order to ensure seamless experience before, during and after the ride/meal delivery. COEs particularly focus on the most complex issues ("level 2" tickets, for instance critical incidents, fraud, complicated driver payment issues...). Their role is also to further improve product and operations, especially in the domain of support:
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.