Skip to main content
Uber CareersUber Careers

Program Manager, Engagement & Recognition, COE - EMEA

Community Operations
in Lisbon, Poland

About the Role

Uber is seeking a Manager for Engagement and Recognition to support employee engagement and recognition programs across our EMEA Centers of Excellence. This role supports a diverse set of projects and programs that enable the Centers of Excellence team to continue to grow, develop and foster a great company culture in order to better attract and retain talents. If you are interested in being an integral part of helping shape Uber's employee experience and moving the organisation forward in a meaningful and measurable way, this is the role for you.

The position can be based in any other of our COEs locations (Limerick, Krakow, Cairo, Lisbon)

What you'll do

  • Lead a team of engagement specialists across the EMEA COE's to develop and improve our employee experience.
  • Work with the EMEA COE leadership team and the People experience program manager to build action plans aimed at improving the employee experience.
  • Be attuned to the specific needs of Uber's culture, identify root causes of engagement issues, and lead a team that strive to improve and build culture across the COE's.
  • Prepare and present analysis, insights and recommendations to support decision making based on the team's feedback.
  • Ensure critical projects are delivered on time, on budget and with a high level of quality
  • Serve as an ambassador and role model for Uber's cultural norms.
  • Have a strong pulse on people's beliefs, attitudes, behaviors, and values at Uber.
  • Oversee the organisation of internal and external office events, team trips, summits and outings including vendor selection and negotiation.
  • Lead efforts for engagement and recognition programs targeting a positive experience for employees
  • Use creativity and innovation while driving employee recognition efforts and goodwill programs.
  • Build and sustain strong relationships with People partners, the leadership team, and employees across all functions.
  • Partner with Workplace, IT, People and Security staff to make sure program needs are being met.
  • Create awareness with internal and external stakeholders in understanding their impact on customer support.
  • Enhance the communication across our teams.

What you'll need

  • 5+ years in people and project management, team administration, event planning, change management.
  • High energy, enthusiasm, and professionalism.
  • Proven project management skills (plan and execute projects with multiple work streams and dependencies) and the ability to manage tasks involving multiple businesses to meet aggressive deadlines
  • Strong communication skills and ability to drive projects efficiently with internal and external partners.
  • Superior organisational skills and impeccable follow-through on tasks.
  • Experience in working with external partners to consistently improve and drive service delivery.
  • Thoroughly plan and implement programs with multiple work streams and dependencies and ensure that end-to-end support strategy is accomplished.

About the Team

At Uber, providing amazing support for our users, our community, is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The Uber Community Operations team is all about focusing on the best support for our users.

The Center of Excellences (COEs) are the heart of our network, they were designed to provide support via multiple channels such as email, phone, live chat and social media in order to ensure seamless experience before, during and after the ride/meal delivery. COEs particularly focus on the most complex issues ("level 2" tickets, for instance critical incidents, fraud, complicated driver payment issues...). Their role is also to further improve product and operations, especially in the domain of support:

  • Launching support for new products
  • Improving existing support processes
  • Developing innovative support techniques
  • Providing business insights based on support interactions

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.