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Senior Reporting Analyst

Community Operations
Clark Freeport, Philippines |
Manila, Philippines

About the Role

The Senior Reporting Analyst extends support to the Operations' decision making through analytics, heavy data-driven approach, and operational mindset. This role requires compelling analytical skills, excellent time management, priority setting & organizational habits, strong presentation & communication skills, and dynamic team interaction.

What You'll Do

  • Coordinate with other members of the Community Operations team to measure the impact and efficiency of new products and business processes
  • Build and maintain detailed models/dashboards for city-level, regional, and global reporting
  • Develop analytical frameworks to support the company in new markets and products
  • Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible

What You'll Need

  • At least 2 years of experience in the similar field
  • Strong exposure in using SQL (Database Scripting) and other tools (Tableau, GSuite, Power BI, Qlik View, Data Studio, Excel)
  • Data Pooling and Visualization
  • Report and Customer Management
  • Adept expertise on dashboard creation

About the Team

The Center of Excellence Analytics & Reporting team is responsible to build and maintain, daily, weekly and monthly reporting to the COE. One of the responsibility of the COE A&R team is to detect optimization opportunities and work on process improvement using the six-sigma or kaizen method.

The team works in synergy with site operations in the COE, together with Workforce, Quality and Learning, guaranteeing results of the COE and consequently the highest service level for our riders, driver partners, eaters and couriers. The work that are done by the team is mostly investigative and is expected to bring insightful results which can be implemented to optimize daily operations and also sometimes adaptable to apply regionally or globally. Review data models and queries while performing weekly and ad hoc data analysis is one of the key responsibility to keep the nerve center of our operations engine running at full speed.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.