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Regional Account Operations Manager, OS&D, Uber Freight EU

Central Operations, Operations & Launch
in Amsterdam, Netherlands

About the role:
The Uber Freight business is growing, and is expanding internationally. It's our vision at Uber Freight to transform the industry by creating an efficient, safe, and a high-quality experience for commercial shippers and carriers by matching freight loads through technology. The freight industry in the European Union has a unique set of strategic and operational challenges that require focus to ensure efficient and optimized operations both internally and for our customers.

The Regional Operations Manager for Overages, Shortages & Damages (OS&D) owns the resolution of service and delivery exceptions before they turn into claims. This role centers around driving operational efficiency and providing excellent customer support to carriers, customers and internal stakeholders.

If you get excited about fast paced decision making, managing various stakeholders including Shippers and Carriers, this job is for you! It's a rare and exciting opportunity to be part of a new team at Uber, helping to launch Uber Freight in a new market. Join on the ground floor and help us build the future of freight internationally!

What you'll do:

  • Work through incidents where product integrity may be at stake (i.e., load-shifts, breakdowns, temperature abuse, theft, etc.)
  • Monitor the OS&D ZenDesk queue ensuring escalations are effectively prioritized, managed and resolved
  • Work with incident stakeholders to gather evidence and compile detailed incident reports
  • Function autonomously to make decisions that facilitate the timely resolution of issues on behalf of UF
  • Conduct root cause analysis of ongoing internal or external trends, develop permanent and scalable corrective measures

What you'll need:

  • Minimum 3 years experience in the logistics or freight industry
  • Experience problem solving and proposing unique solutions to complex issues while providing top tier customer support
  • Demonstrate the ability to establish trust with internal/external partners in order to diffuse tense situations, negotiate and resolve incidents
  • Strong written and verbal communication skills
  • Bonus: Experience working with both shipper and carrier partners

About the team:

The Uber Freight Account Operations team serves as a partner to our external clients and internal sales team, anticipating challenges and presenting solutions to support Uber Freight's business objectives. They help build and ensure sustainable growth for the European business.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.