About the Role
As the Greenlight Hub Workforce Planning Manager, you will create workforce management standards in our Greenlight hub locations across ANZ. The Greenlight hubs are a retail like experience for our Uber driver partners where support is done face to face. You will be responsible for validating forecasted volume, determining capacity needs and creating schedules in our driver and courier support centers. This role will determine long term staffing needs and make headcount recommendations to meet volume and stay within budgets. You will support the local hubs with providing scheduling standards using the Verint scheduling software. You will also manage a small team of WFM analysts.
What You'll Do
What You'll Need
Ability to understand, analyze and report on call center metrics
Proficient in MS Excel, Google Sheets
Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, fast-paced, shifting-priority environment
About the Team
At Uber, providing amazing support that establishes trust for riders and driver partners--our community--is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The Workforce Management team is committed to building a global network that provides our community with a seamless, prompt, and complete resolution to their concerns - every time.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.