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SMB Account Management Lead

Sales, Business Development & Sales
in Taipei City, Taiwan (ROC)

About the Role

The importance of account management to Uber Eats will continue to grow as Uber Eats scales across Taiwan. You will be responsible for being the voice of the restaurants within the organization to ensure the business is looking out for the restaurant partner. A successful account management manager deeply understands our restaurants partners to best be able to identify and improve the core business metrics for both the restaurant and Uber Eats. Finally as a manager, you will lead a team of account managers to ensure Uber Eats is communicating with a singular voice to restaurants, in addition to making sure the team is functioning seamlessly and happily.

What You'll Do

  • * Provide management and leadership for a team of account management experts
    • Meet or exceed monthly team KPI and complete associated reporting
    • Work with restaurant operations function to implement process changes to maximize productivity
    • Excel in hands-on vendor management, training, coaching and development of your team
    • Recruit, interview, and hire prospective account management team members
    • Manage a vendor budget, balancing account management team capacity with restaurant pipeline from the sales organization
    • Develop a high-performing team culture

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