About the Role
We're looking for an Community Operations Manager to develop and lead support efforts for our Sao Paulo Center of Excellence (COE). Uber COEs are contact management centers dedicated to providing exceptional customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issue types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes.
This will be a managerial role with a heavy focus on people management, continuous process improvement, data driven problem solving, and cross-functional collaboration. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally passionate people.
What You'll Do
What You'll Need
Bonus Points If you have
Experience in service-industry, customer support, consulting, manufacturing or distribution in a high-volume and extremely fast-paced environment
Knowledge of Lean, Six Sigma and Kaizen methodologies is highly advantageous
Experience leading managers
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.