About the Role
Uber Eats is building a top tier sales organisation responsible for driving the growth of our business, innovating our offerings and cultivating lasting relationships with our restaurant partners.
You will manage the Enterprise Onboarding & Early Lifecycle (ELC) team which is responsible for launching and managing the early lifecycle of our largest restaurant partners. The team is essential to the growth of the Uber Eats platform and is a critical part of our Sales organisation.
This is a multi-faceted role in which you will lead a team of Launch Specialists who work closely with our Enterprise clients to execute high-profile launches and ensure adoption in the early lifecycle stage. At the same time, you will be responsible for setting the future vision for Onboarding & ELC and executing on high impact projects to achieve this.
**What you'll do:
Be a thought leader in designing and executing a strategy for streamlining operations and optimising the customer experience
Manage a team of Launch Specialists who execute all Enterprise launches across Australia & New Zealand
Develop a high performing, customer-centric team culture
Optimise team productivity, set & track against SLAs, and establish robust processes to achieve efficiency and excellence
Build strong relationships with cross-functional partners to ensure all stakeholders are aligned with your vision and goals
**What you'll need:
4+ years experience managing and leading teams in sales, operations, account management, or a similar function
Alternatively, 6+ years experience in consulting, banking, tech startup, sales, account management or similar
Demonstrate initiative, ability to problem solve, and enthusiasm for learning new skills. Offer creative thinking and solutions
Detail-oriented, organised, self starter, and thrive in a fast-paced, autonomous team environment
Demonstrated ability to train, develop, and motivate a team
Proficient in Excel and Salesforce
With Uber Eats, we're building Uber's newest and fastest growing business, spanning 80 cities across all six continents in just over a year. Today, UberEATS is available in Tokyo, Taipei, Hong Kong, Singapore, Bangkok, Sydney, Perth, Brisbane, Adelaide, and Melbourne -- and we're just getting started.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.