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City Operations Manager - Uber Eats

City Operations, Operations & Launch
in Tokyo, Japan

About the Role

Uber is evolving the way we move around the world, and by seamlessly connecting consumers to businesses through our apps, we make cities more accessible. With Uber Eats, we're building Uber's newest and fastest growing business, spanning 180+ cities across all six continents -- and we're just getting started.

The City Operations Manager (Expansion) role is a unique opportunity to have a direct impact on your country through the growth and optimization of the delivery partner population on Uber's platform. This role calls for creative problem-solving, analytics, strategic thinking, strong execution and the interpersonal ability to work alongside a team of City Operations team.

You will closely work with the Central Operations teams to drive a step-change evolution in the Uber Eats business.

What You'll Do

  • You will be an owner of impactful initiatives, responsible for strategic design and execution of programs.
  • You will conduct analysis and user researches based on both qualitative and quantitative data, get into details, and identify the opportunities for improvements.
  • You will design, build and deploy the innovative solutions to address user's pain points and to improve the processes.
  • You will influence both internal and external stakeholders and collaborate across a wide variety of functions and levels.

What You'll Need

  • Minimum 5 years of relevant experience in a fast-growing environment.
  • Evidence of complete ownership of a multifaceted project with many stakeholders highly valued.
  • Solid analytical ability and end-to-end ownership.
  • Ability to discover user insights based on qualitative and quantitative analysis, turning insights into strategies, and drive executions in a scalable and efficient way.
  • Reliable, effective stakeholder management and communications.
  • Attention to detail and capability to work on multiple projects in parallel without compromising the quality of deliverables.
  • Flexible self-starter, comfortable with changes.
  • Japanese with English bilingual proficiency is a must.
  • Experience with running user or field market research is a strong plus.

About the Team

  • You will be part of a internationally diverse team of 4.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.