About the Role
Uber is looking for a Content Manager to manage a team of Content Specialists and Team Leads based in our Centers of Excellence (COE).
The Content Manager will be responsible for aligning content operations with our overall content strategy; and driving key SLAs to ensure we reach our operational KPIs.
In this highly collaborative role, you will work with our team to ensure that content tasks are planned and produced to the highest standards. You will also develop processes to maximize efficiencies and team optimization.
You will need to be metrics driven and comfortable communicating with a large number of stakeholders. You will also be a strong team player who is able to positively influence and motivate your team & the larger network as needed.
The Content Manager will report directly to the EMEA Content Lead in Amsterdam.
What You'll Do
What You'll Need
About the Team
Community Operations is pioneering how Uber manages support for our community of customers and partners around the globe.
The EMEA Community Operations Content team is a close-working team dedicated to improving the internal and external customer experience through clear, consistent content.
Our scope of work extends from the Uber Help Center, through to our support policies and processes and the responses sent to our customers. As such, the team has impact on business metrics like Defect Rate, CSAT and Agent Handle Time.
The EMEA CommOps Content team provides a collaborative and supportive environment where all team members feel empowered to continuously strive for excellence and ultimately impact the business in a significant way.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.