About the Role
Content Specialists need to be articulated in developing processes related to content creation and management to serve concise information to our users while guarding the Uber brand. Content Specialists should have the ability to digest and absorb Uber's different support logic to offer insights and editing support to the continuous logic refinement.
Moreover, Content Specialists are expected to exercise and maximise capability of Uber Content Tools to serve the business needs. Content Specialists report into their respective Centre of Excellent (COE), but have a strong relationship with Regional and Country Teams.
What You'll Do
* Build, document and maintain the accuracy of standard operating procedures (SOPs) for customer support processes using flowcharts catering local variances in different markets
About the Team
At Uber, we are all about providing amazing support that establishes trust in our consumers and partners. We invest in customer experience and believe in providing the highest quality service executed in the smartest, most efficient way. We're always looking for unique and exciting ways to solve the most challenging problems consumers and partners encounter.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.