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Lean Operations Strategist - JUMP

Central Operations, Operations & Launch
New York, New York |
Chicago, Illinois |
San Francisco, California

About the Role

The Lean Operations Strategist drives the operational process development, optimization and execution of operation processes within JUMP Central Operations. You will be expected to execute the development of lean operational standards that will create the operating framework for all JUMP city operations. You'll set the standards new operational structures, work to define roles and optimize the processes to meet the needs of the business. Additionally, you will be responsible for working closely with product connection, analytics, safety and business process team members to implement standardized practices and contribute to scalable software and hardware solutions that will reduce costs and improve efficiency.

The Central Ops team is tasked with delivering improvements at scale, focusing on efficiency, and raising the bar of quality across our operations. We are also the voice of our Operations teams to the internal world. We work to centralize processes where possible and where not possible, provide standards and recommendations to local teams on how they can execute their processes more efficiently.

What You'll Do

  • Define operational processes for supply optimization (field) operations and/or vehicle reliability (field) operations
  • Implement standard practices across all markets in US&C and support global implementations

  • Define roles for future operational staff needs. Identify and develop opportunities for reduction in operational costs through three key areas:

    1. Lean industrialization principles, six sigma or other lean operational framework

    2. Investment in software and hardware tools

    3. Centralization of process

  • Develop and implement training materials for lean operational practices, manager onboarding and senior management oversight.

  • Analyze overall operational performance across all markets in the US and Canada and report to senior leadership on localized successes and opportunities

What You'll Need

  • 2+ years of relevant operational experience, with experience in developing and implementing lean operational practices
  • Experience in an industrialized setting and interacting with an industrial workforce managing physical assets.
  • Exceptional organizational and multitasking skills.
  • Exceptional communication, project management, and organization skills.
  • Exceptional strategic thinking skills
  • Entrepreneurship mentality. Must be a self-starter. Self-motivated, works independently and possess strong organization and time management skills.
  • Experience with data-based decision-making, exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
  • Mentality that no project is too big or too small to give their full 100%. Doesn't hesitate to roll up their sleeves to get the job done.
  • Strong interpersonal skills. Ability to build relationships, manage stakeholders, and create a strong partnership between Central Ops and other teams across the business.
  • Bachelor's degree required.

About the Team

JUMP is building the future of urban mobility: shared electric bikes & scooters that are the quickest, most enjoyable, and most empowering way to get around a city. Faster than cars in traffic, JUMP e-bikes are game-changers for local transportation. Founded in 2010, JUMP pioneered dockless bike share and has deployed more than 14,000 bikes in 6 countries. This year JUMP is launching the next generation of bike share in San Francisco, Washington DC, Chicago, and other top tier US markets. Our goal is to transform cities, making them more sustainable, equitable, and livable through electric mobility.

To make this vision a reality, we need to grow our team. We place tremendous value on our company's roots and culture: a mix of ingenuity, controlled chaos, hard work, and sense of purpose. This is a great opportunity to join a rapidly growing team that is shaping the future of transportation.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.