About the Role
At Uber, providing world class support to our partners (riders, drivers, restaurants, and more!) is critical to our success. Building our support teams' capabilities to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying!
The APAC Learning Design and Development Lead will work directly with regional directors, global L&D teams and functional heads across APAC to define the L&D strategy for each of our APAC markets. You will first, and foremost be a strategist, able to define a vision for L&D and bring the execution excellence necessary to deliver that to fruition. You should have a deep functional understanding of L&D, passion for agent and customer experience, and the analytical skills to base your recommendations on.
The ideal candidate for this role comes with 8+ years of solid L&D experience, a proven history of taking on big initiatives and delivering them successfully, excellent stakeholder management skills and a problem solving mindset. You should also be a good communicator with excellent written and presentation skills. This is a high visibility, high impact strategic role. You will be responsible to move our business and customer experience forward by strategizing and delivering our front-line & manager learning and development needs.
What You'll Do
What You'll Need
About the Team
The APAC Central CommOps team exists to bridge the gap between global & regional teams, bringing "Glocal (Global + Local)" to life. We focus on driving BAU, delivering insights, driving improvements and harmonizing support processes across the different APAC regions
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.