About the Role
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, restaurants and eaters get moving in more than 600 cities around the world. Providing amazing customer support that establishes trust for our community is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service implemented in the smartest, most efficient way. We are pioneering how Uber manages support across the region and we're looking for a Content Operations Manager to ensure the smooth execution and continuous improvement of the Content Operation, by helping deliver high quality and consistent content for our support channels. This is specifically for the Brazil Market.
This will be a managerial role with a heavy focus on people, stakeholder and project management, and continuous process improvement. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally motivated team leaders and members. Despite managing the Content Operation in Brazil, this position will have multiple stakeholders across the region.
What You'll Do
What You'll Need
2 or more years of experience managing people in an environment as Customer Support or similar background in a large business or growing a startup is expectedbut we will consider candidates with less experience if they meet other requirements.
Positive attitude and adaptability over change. The unpredictability of the business means constant and important changes at all levels.
Stakeholder management skills are core for this position, as well as excelling at communicating yourself -bonus point if you have a previous experience dealing with remote stakeholders
Analytical rigor - Excellent excel skills, SQL and other simulation/experimentation skills is a plus. We use data to inform our decisions; you'll quickly identify what data you need to resolve a problem and how to analyse it to get to your answer. You'll have experience dealing with complex data sets, deriving insights and checking against what you see in the real-world
Roll up your sleeves and get into the details approach to lead by example
High adaptability to change and ability to execute quickly
Speed, resourcefulness, and go getter attitude: Uber is committed to constant improvement. You're excited to help create a product with value
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.