Skip to main content
Uber CareersUber Careers

Manager, Freight Account Management

Sales, Business Development & Sales
in Dallas, Texas

About the Role

Uber Freight is a marketplace built to connect shippers with trucks, much like the way the Uber app connects riders and drivers. It's our vision at Uber Freight to transform the industry by creating an efficient, safe, and a high quality experience for commercial shippers and carriers by matching freight loads through technology.

Our Manager of Account Management Operations will own customer success and support for our shippers across the Uber Freight marketplace across the US.

In this role, you will be responsible for building and directing the team that onboards, manages, engages, and supports our shipper partners ensuring the successful delivery of every load within the Uber Freight platform. Your team will build deep relationships with global enterprise shippers, set the strategic direction for our shipper products and provide exceptional service.

What You'll Do

  • Lead a large team of account managers across a vertical
  • Work across functions to continually seek new solutions for team efficiency and customer logistics challenges
  • Drive forward the future vision of Uber Freight with our product team and help sell that vision to our customers
  • Own all core account metrics and goals across account management teams
  • Passionately prioritize the service needs of our customers
  • Hire and develop the best possible account management team
  • Develop process and system improvements to continually raise the bar of execution
  • Manage any issues that come up in the normal operation of freight

What You'll Need

  • Freight industy experience required
  • Demonstrated ability to deliver results in a complex operational environment
  • Demonstrated ability to lead a client success or account management organization
  • Demonstrated ability to solve complex problems under pressure
  • Ability to collaborate and work with a highly diverse set of internal and external partners
  • Analytical and critical thinking ability
  • Strong communication and organization skills
  • Undergraduate degree, Masters preferred
  • The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.