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Strategic Account Manager, Uber Eats - South Africa

Business Development, Business Development & Sales
in Johannesburg, South Africa

About the Role

Uber Eats is looking for an experienced account manager who can collaborate with the largest enterprise accounts on Uber EATS in South Africa. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about food.

We are moving a mile a minute to make sure that Uber users, partner restaurants, and partner drivers are able to experience the magic of Uber Eats. The Key Account Manager is a critical role that will own some of the most valuable partnerships for Uber Eats in South Africa - collaborating with them to help them grow their business sustainably whilst delivering the best experience to Uber Eats users, with the goal of making Uber Eats their most loved delivery platform.

What You'll Do

  • Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered or they're receiving it when they expect it.
  • Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (eg. dark kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).
  • Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
  • Commercial Management: Lead commercial discussions with enterprise partners to build sustainable long-term partnerships.
  • Build tools and processes: Use your analytical ability combined with operational rigour to build tools and processes to drive forward partnership KPIs.
  • Partner with internal teams: Work closely with stakeholders in internal teams both in South Africa and globally (eg. Product, Support, Courier Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

What You'll Need

  • 3+ yrs of sales, account management or other relationship management experience with great business acumen
  • Desire to work with top restaurants and building a business together
  • Extraordinary listening, communication and persuasion skills
  • Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
  • Data driven mindset: capable to run analysis and/or understand data and transform it into relevant insights
  • Project Management: good organization & time management skills
  • Highly autonomous: able to work with minimal oversight

About the Team

The goal of the account management team is to own and unlock a true partnership with our restaurant partners, moving away from reactive support towards unlocking unlimited growth leveraging the Uber Eats platform.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.