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Learning Manager, South Cone

Community Operations
in Santiago, Chile

About the Role

As the Greenlight Learning and Development Manager, you will focus on developing and empowering the Greenlight staff through world class learning tools and trainings that scale. You will be responsible for the design, development, and execution of learning and development programs that equip Greenlight staff with the tools they need to succeed in their role. Ultimately, the training curriculum you design and develop will grow and strengthen Uber's network of driver-partners by ensuring that their in-person experience is overwhelmingly positive.

What You'll Do

  • Conduct needs assessments to identify where training or other learning programs can help our Expert staff deliver a better experience for driver partners
  • Articulate and promote employee development actions
  • Design creative, effective, and scalable programs that develop and engage all levels of Greenlight staff
  • Align training curriculum to Greenlight business objectives, ultimately focused on building programs that assist our goal of getting more drivers on the road
  • Develop course materials for Uber Experts and Greenlight Managers to support a variety of delivery types, including self-paced, eLearning, webinar and leader-led
  • Evaluate the effectiveness of your training program and make modifications based on findings

What You'll Need

  • A minimum of 3 years of experience as an instructional designer or Learning & Development manager is expected, but we will consider candidates with less experience if they meet our other requirements
  • Proficiency with online and elearning software such as Articulate, Captivate, or Camtasia
  • LMS (learning management system) experience
  • Familiarity with adult learning theories and methodologies (such as ADDIE, SAM, AGILE)
  • Exceptional communication skills and the ability to synthesize and simplify complex topics and procedures
  • Willingness for occasional domestic or international travel

Bonus Points If

  • Experience in retail trainings

About the Team

The most successful consumer technology companies build a culture where everyone is involved in the learning processes, where they are constantly evolving, and finding new methods, and measurements of success. Put our people first is key as it enables a higher potential to deliver moments of truth. Our team is responsible to provide learning experiences with right methods at the right time. We strive to use technology and innovative methods to deliver high quality soft skills and continuous learning programs. We are a team working on giving world-class support to Latin America Support Partners, Greelights and Centers of Excellence.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.