About the Role
Uber is looking for sharp, highly motivated individuals to join our US & Canada Rides Operations team. If you love setting a vision, managing cross-functional stakeholders, pushing projects forward to deliver measurable and strategically meaningful results, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you.
At Uber, providing world class customer support is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists. We're looking for an experienced business leader to manage and further innovate our business policies and standards in the US & Canada, which we use to interact with customers via support.
We're looking for a strategic, analytical leader to join our team to drive strategy & execution for setting and optimizing our budget for the refunds & credits that we deploy via customer support. We're also looking for someone highly analytical who can create a Return on Investment framework & optimize / measure against that framework over time.
What You'll Do
What You'll Need
About the Team
The Operations Team is responsible for developing functional business strategies, such as how we balance our marketplace, target and deploy customer promotions, and identify operational weaknesses. They balance improving or innovating new processes with setting and delivering on core goals to meet business needs.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.