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Program Strategist

Community Operations
in Mexico City, Mexico

About the Role

As a Program Strategist, you will help with the management and implementation of continuous improvements of some of our internal communication processes within Latam Customer Support area that would, in the end, result in a better service for our customers while helping to transform Uber into a more customer centric company.

In addition and by exploring complex issues, understand business needs and organize key strategic action plans, it will be expected from you to develop newsletters, presentations and/or reports to communicate status, strategies or roadblocks that help internal processes to improve on weekly/monthly/quarterly basis and/or when needed.

The ideal candidate will move quickly as a builder and a doer, proactively partnering with stakeholders to ensure overall program and project effectiveness.

What You'll Do

  • Drive strategic projects: Participate in project definition, idea generation, prototyping and implementation
  • Independently execute various global, regional and site level projects, across multiple teams dealing with e.g. quality and service improvements, creating and improving capabilities, data analytics, migrations, people initiatives, reporting improvements, process standardization and keeping track of plans, quality and timelines for such activities
  • Estimate work efforts, design project plans, define milestones and manage resources accordingly, while driving adherence and compliance with deadlines on deliverables as assigned to projects
  • Identify operational weaknesses and help improve or innovate new processes to increase overall efficiency across the organization
  • Manage diverse sets of stakeholders across our team and business to get work done fast, and in a way that is relevant to the appropriate audience
  • Drive operational excellence in high growth Latam markets, through process improvements and better alignment between teams and countries

What You'll Need

  • Minimum 3 years of experience with Project Management
  • Experience managing end to end projects from analysis to measuring results

About the Team

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And that's just what we're doing today. We're reimagining how people and things move from one place to the next.

At Uber, providing extraordinary customer support to all our users is a core feature of our product experience. The Community Operations Team is pioneering how Uber manages support around the globe during our most critical incidents and accidents. Delivering this support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.

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At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.