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Compliance & Access Analyst - Driver Experience

Central Operations, Operations & Launch
in Sydney, Australia

About the Role

Each State and Territory in Australia & New Zealand (ANZ) is subject to different and complex ridesharing regulations. You will be responsible for ensuring that Uber ANZ's 80,000+ driver-partners are fully compliant with local regulations in the nine (9) markets in which Uber ANZ operates, and for identifying and operationalizing ways to improve outcomes for Uber, our driver-partners, and our local regulators.

In this critical Rides Operations role you will be a core member to a central function that is responsible for a large portion of overall budget, helping drive faster growth and more efficiency through centralised processes. This role will work across many functions and teams in the ANZ region, with global Marketplace counterparts and with Uber HQ in San Francisco.

The ideal candidate is deeply analytical, and has a strong understanding of the mechanics and magic that make an efficient marketplace, along with strong strategic vision, project management, communication, and team management skills. You'll be fascinated by the dynamics of supply and demand, bringing analytics, but also understanding we are communicating and engaging with humans. You'll come with a track record of building teams and ability to directly impact the bottom line of the organization. Ideally you will also have experience working with Product teams to build and execute on new product solutions.

What You'll Do

  • Be the owner of core processes that maintain our driver-partner's local regulatory compliance
  • Work with internal and external stakeholders to identify and execute a range of continuous improvement opportunities
  • Help define related national standards for driver-partner access requirements (e.g criminal background checks, commercial licensing and vehicle inspections)
  • Develop strong working relationships with local market SMs and teams, other vertical teams, comm ops, policy and legal, and global subject matter experts
  • Work with our global teams to identify compliance risks, develop and execute mitigation plans, and facilitate audits to evaluate the effectiveness of controls
  • Develop appropriate metrics, tools and methods to track and sustain improvements across the organisation

What You'll Need

  • Minimum 3 years of business experience - Management Consulting or Investment Banking preferred
  • BA/BS/Masters in Finance, Economics, Business, Engineering, or other quantitative focus
  • An analytical approach - the ability to seek out and analyse data to back-up sound recommendations (SQL experience preferred)
  • Clear communication skills. You are a clear and concise communicator with the ability to synthesise a lot of information quickly, highlight the key take-aways, and disseminate actionable insights
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
  • Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must!
  • Be incredibly truth-seeking with data, set a high bar for the team to think boldly and creatively, communicate frequently and with high quality; then funnel that energy into concrete processes and execution plans
  • Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away.

Bonus points for:

  • Proficiency in SQL
  • Experience with Tableau

About the Team

The ANZ Rides Regional Operations team works with our State based operations teams across Australia & New Zealand to optimize processes, focus on business growth and ensure our customers have a seamless experience across the region. Internally, the team collaborates closely with others across the region as well as the globe, to ensure we are building a product that is consistently efficient and enjoyable.

The ANZ Rides regional Operations team is broken into 5 verticals; Driver, Rider, Marketplace, Cities and Safety. Each vertical owns a core part of the region's operations and plays a quarterback role in many major cross functional initiatives.

The Driver team is responsible for ensuring that Uber has enough driver-partners to meet demand, and that our 80,000+ driver-partners in ANZ continue to choose Uber as their platform of preference. Key functions within the Driver team include Driver Growth, Access & Compliance (incl. Regulations), Experience & Loyalty, and Strategic Projects (including VS & Procurement).

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.