About the Role
Real Time Analysts are a key component of the success Uber's Community Operations teams and responsible for assisting our Hyd COE's in achieving SLA and Schedule Adherence goals across multiple LOB's and sites. As well as making recommendations on how to improve SLA's via CSR availability and real time schedule adjustments.
As a Real Time Analyst II, you'll be the subject matter expert for real time analysis in monitoring necessary SLA and adherence call outs for all LOB's in our Hyd and VTZ locations.
What You'll Do
About the Team
The COE WFM team is a fast paced, highly visible, and growing group that supports Hyd COE's. In this support team are a group of Real Time Analysts that monitor schedule adherence and SLA's. We also create and maintain CSR schedules, as well as hiring and capacity planning.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.