About the Role
The role of Head of Workforce Management - LATAM will provide exceptional leadership, clear direction, and continuous guidance to the WFM team
responsible for forecasting and capacity planning for the LATAM region including both inhouse and outsourced business. Additionally this role is responsible for the WFM teams supporting our internal Centers of Excellence (COEs) and our face to face driver hubs called Greenlights. The footprint includes Mexico, Brazil and other countries in Central and South America. Consistently and proactively partner with business leaders to communicate staffing requirements and hiring recommendations, schedule optimization opportunities and intraday labor management and routing issues. Work in conjunction with WFM Leadership Team to establish best Practices and refine processes within WFM that support LATAM Service Objectives and overall business strategy. Work closely with business partners to provide support in meeting objectives and achieving performance goals.
As the Head of Workforce Management for LATAM, you will be a critical resource to your stakeholders in driving end to end workforce process for multiple lines of business and contact types. The Head of Workforce Management for LATAM is focused on turning data into value-driving business insights that will facilitate our ability to scale and optimize our global support network. This is an opportunity to build WFM process from the ground up.
What You'll Do
What You'll Need
About the Team
At Uber, providing amazing support that establishes trust for riders and driver partners--our community--is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The Workforce Management team is committed to building a global network that provides our community with a seamless, prompt, and complete resolution to their concerns - every time.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.