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Sales Operations Lead, Uber Eats

Sales, Business Development & Sales
in London, United Kingdom

About Uber Eats

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world.

Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

At Uber Eats, we're building one of Uber's newest and fastest growing businesses, with a network of more than 220,000 restaurants in over 500 cities globally. And we're just getting started...

About the Role

Are you a Sales Operations expert who can own and drive operational excellence and compliance across our sales teams?

Uber Eats is looking for a Sales Operations Lead to define and deliver world class practices in our sales teams, whose focus ranges from small businesses through to large corporate customers.

The ideal candidate is empathetic, data-driven and practical - rolling up your sleeves, partnering with local leadership, and collaborating with regional and global teams.

Based in the City of London, this role is central to our sales growth and effectiveness across the United Kingdom and Ireland region.

What You'll Do

  • Define what good looks like with respect to CRM (Salesforce) data compliance and completeness, implement and monitor this across sales teams in the United Kingdom and Ireland region
  • Develop, own and execute core sales processes such as territory definition, lead allocation, reporting and forecasting
  • Partner with in-market sales leadership, provide powerful insights, build collateral for business reviews and obtain alignment on strategic direction
  • Lead key in-market projects and represent the market and its priorities in global projects and forums
  • Optimise sales tooling, escalate issues and deliver sales process and tool training to our sales teams.

What You'll Need

  • 5+ years professional experience: ideally sales or sales operations experience in dynamic, fast-growing B2B sales environments, and solid working knowledge of SFDC, bonus if you have admin experience.
  • Analytics: We use data to inform our decisions; you'll quickly identify what data is required to take on a problem and how to analyse it to get to the answer. You'll have experience dealing with complex data sets, deriving insights and checking against what you see in the real-world. You will have proficiency with data analysis and drawing out key insights using MS Excel / Gsheets, bonus if you have experience with SQL, R, python etc.
  • Data compliance: you understand CRM datasets, world-class data entry and completeness. You can define and drive minimum requirements and track progress through to completion.
  • Reporting: deep understanding of leading and lagging / input and output metrics, powerful visualisations, report and dashboard building, Tools: Tableau, SFDC dashes, Dashbuilder etc.
  • Sales process design and execution: ability to design and run sales processes such as lead generation and allocation, forecasting etc.

At Uber we don't just accept difference--we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.