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City Manager, Uber Eats - Rest of Portugal

City Operations, Operations & Launch
in Lisbon, Portugal

About the Role

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber Eats was launched in Portugal in November 2017 and is now the most downloaded Food Delivery App. We are available in 14+ cities, delivering from over 1000+ restaurants and growing quickly!

Uber Eats delivers the best of your city right when you want it. Our curated menus feature dishes from the local spots you love and the ones you've always wanted to try. It's the same cashless payment as an Uber ride. You just have to tap the app and get your food delivered right to your doorstep and enjoy!

At Uber Eats, City teams are the heart and soul of the company. These are the teams that take our global product and localize it to their market to make it successful. In this context, the Uber Eats City Manager role is a rare opportunity to build and shape the future of Uber Eats in Portugal. As a City Manager, you will be in charge of shaping and leading your city(ies) to success, delivering an amazing service to our users while building a financially sustainable business.

The right candidate will have a rare combination of sound strategic vision, creative problem solving, drive for results, and interpersonal ability to keep strong relationships with couriers and restaurant partners alike.

What You'll Do

  • Strategy: Own your market by defining business priorities, set bold timelines to reach those goals and take financial decisions
  • Lead a local team: you will have local teams on the ground that will help you managing your business. That's why we look forward to hiring optimistic leaders: developing these teams while shaping the organisation is key to our long term success.
  • Develop & Optimize Processes: Uber is a company that moves fast and does things at large scale. You will help design processes; whether it be prospecting, onboarding, account management, training, etc. to fuel growth and drive efficiency.
  • Local Courier and Restaurant Partners Relations: Grow number of partners on the platform, manage partner development, monitor metrics, and ensure high-quality experiences on the Uber Eats system to provide the most reliable food delivery service in town.
  • Product Improvement: Actively search for new features which could improve our courier and restaurant partners' experience on Uber Eats.
  • Team work: Work closely with the Portugal Operations Team to implement new processes and products in your city
  • Be on the ground: Travel a few days per week in your own city(ies) in Portugal to run your market, meet your biggest partners and manage your team.
  • Hustle: take ownership and do what it takes to get the job done.

What You'll Need

  • At least 3 years experience in operations management, management consulting, investment banking, strategy work in a large business, growing a startup or similar experience
  • Willingness to own a market and grow the Uber Eats business there. Weekly travel in Portugal might be required
  • Ability to take initiative and easily adapt to constantly-changing work environment
  • Willingness to be proactive and in contact with our courier and restaurant partners. Hands-on and eagerness to implement operational schemes in your own city
  • A creative mindset and enjoy putting in place initiatives to solve practical issues
  • Data-driven decision making mentality and sound business judgment through analytical thinking
  • Fluency in Portuguese and English is required

About the Team

Team of young and highly talented individuals from diverse backgrounds (consulting, investment banking, startups, etc). The quality of the team is unmatched. We are super motivated to be part of a company that is changing the way Portuguese people eat - and we are driving a revolution in the food delivery business. Therefore we are super troopers, hustlers and energetic. We are super proud of the brand we are building and to be the number one brand in this category. We need people who fit this culture, who love the brand, who are super pumped, and who will raise the bar to anyone else in the team.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.