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Community Operations Manager - Uber Eats

Community Operations
in Tokyo, Japan

About the Role:

  • We're looking for a Community Operations Manager to lead efforts to operate, scale and improve our customer experience and support operations. This individual contributor role comes with a heavy focus on managing projects initiated from data analytics, steering cross-functional discussions, delivering stellar operations outcomes, continuous process improvement and being customer obsessed.

What You'll Do:

  • Collaborate with teammates and cross functional stakeholders to scale up business and deliver operations excellency
  • Dive deep into the numbers and make data-driven decisions and continuous process improvements to deliver a consistent world-class customer experience
  • Achieve operations outcomes and deliver projects with significant business impact and be the 'go to person' for many key initiatives within Community Operations
  • Listen attentively to the voice of UberEATS' community and provide actionable insight to improve the experience of our customers on the platform

Bonus Points If:

  • Experience working in high-volume or extremely fast-paced environment
  • BPO (business process outsourcing) operations or consulting background preferred but not required

REQUIREMENTS:

  • Bachelor's degree and at least 6 years of experience or equivalent in Customer Service or Project Management or Operations
  • Prior professional experience with process optimisation, and program/project management and delivery.
  • Proficient in English and Japanese (spoken and written)

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.