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Community Operations Manager, UberEats (Taiwan)

Community Operations
in Taipei City, Taiwan (ROC)

About the Role

We're looking for a Community Operations Manager to lead efforts to operate, scale and improve our customer experience and support operations. This individual contributor role comes with a heavy focus on managing programs initiated from data analytics, steering cross-functional discussions, delivering stellar operations outcomes, continuous process improvement and being customer obsessed.

What You'll Do

  • Collaborate with teammates and cross functional stakeholders to scale up business and deliver operations excellency
  • Dive deep into the numbers and make data-driven decisions and continuous process improvements to deliver a consistent world-class customer experience
  • Achieve operations outcomes and deliver program with significant business impact and be the 'go to person' for many key initiatives within Community Operations
  • Listen attentively to the voice of UberEATS' community and provide actionable insight to improve the experience of our customers on the platform

What You'll Need

  • Bachelor's degree and at least 6 years of experience or equivalent in Customer Service or Program Management or Operations
  • Experience working in high-volume or extremely fast-paced environment
  • BPO (business process outsourcing) operations or consulting background preferred but not required
  • Prior professional experience with process optimisation, and program management and delivery
  • Native in Mandarin and proficient in English(spoken and written)

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.