About the Role:
The role requires someone who can own and take ownership of a complete incident and not just a contact.
The team does not deal with issues such as cancellation and route, but more in terms of a rider being harassed or a partner being assaulted.
What you will Do:
What you will Need:
Preferred Experience and Skills:
At least 1-2 years experience in the customer service industry
Preferably have handled a voice account
Spoken and written English with the ability to speak fluently in either Mandarin or Cantonese
Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.