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Program Manager, Safety & Insurance

Trust & Safety, Safety, Security & Insurance
in San Francisco, California

About the Role

Uber's global Safety & Insurance business organization is responsible for further developing, creating, and constantly innovating on processes and products to ensure Uber continues to raise the bar on safety for riders and drivers. This is an excellent opportunity for an experienced, intellectually-curious program manager to make an impact in one of Uber's most critical divisions. This position will be based at Uber HQ in San Francisco and will support the company globally. If you're ready to go deep working on a rewarding set of challenges and if you've got the skills, experience, passion, and a strong team mentality - read on and get in touch!

What You'll Do

  • Collaborate with and liaise across different functional teams, including customer support, operations, analytics, engineering, product management, regional teams, and other program managers, to support owned programs
  • Provide project and key stakeholder alignment on initiatives to ensure they are connected to the larger Safety & Insurance goals; ensuring projects are properly defined and scoped with charters that include well-written problem statements, quantifiable goals, and baseline data
  • Identify opportunities in our data processes and operational models, driving strategic projects aimed at making improvements with global impact
  • Develop content for technical and non-technical audiences to improve awareness of our data processes on a global scale
  • Dive deep into the numbers and make data-driven suggestions for process improvements
  • Work under deadlines in a fast-paced environment to plan and coordinate all aspects of the auditing process from requirements documentation to analyzing results

What You'll Need

  • Minimum of 3 years of broad experience in business strategy or program management
  • Self-motivated, strategic thinker with excellent project management skills
  • Experience with Excel and project management software; experience with SQL a plus
  • Excellent stakeholder management skills, able to quickly build relationships and gain respect
  • Strong verbal and written communication and executive-level slide-building and presentation skills; experience building learning and development content a plus
  • Excellent judgment, critical-thinking, and decision-making skills; can balance attention to detail with swift execution
  • Enthusiasm about Uber!

About the Team

The Safety and Insurance Team works toward continuously making Uber a safe choice by limiting incidents and responding appropriately to the occurrence of rare events, ensuring current and future users see and trust our deep commitment to them.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.