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Learning Performance Trainer, Critical Advanced Support, Mexico City

Community Operations in Mexico City, Mexico

About the Role

You will work alongside our LatAm Regional CAST Team. This role requires people management and critical thinking to establish a learning strategy for our outsourced support network.

What you will do:

  • Manage 2 - 3 trainers
  • Facilitate all onboarding programs in your region while working with SMEs and content developers to improve CSR knowledge of our internal and external tools and products
  • Advise key stakeholders on how to create a quality training partnership with outsourced support vendors
  • Define the strategy to ceritfy our outsourced support learning program members
  • Be available to travel
  • Lead the learning experience across multiple BPO partners in multiple lines-of-business and regions

What you will need:

  • Bachelor's Degree in Business, HR, Communication or other development program;
  • People management experience
  • Minimum 3 years of relevant experience in training
  • Past experience in the BPO industry is required
  • Mandatory fluency in Portuguese/English or Spanish/English

About the CommOps Learning and Development Team at Uber:

The most successful consumer technology companies build a culture where everyone is involved in the learning processes, where they are constantly evolving, and finding new methods, and measurements of success. Put our people first is key as it enables a higher potential to deliver moments of truth. Our team is responsible to provide learning experiences with right methods at the right time. We strive to use technology and innovative methods to deliver high quality soft skills and continuous learning programs. We are a team working on giving world-class support to Latin America Support Partners, Greelights and Centers of Excellence.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.