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Account Manager (Dutch or German Speaker) - Uber for Business

Sales, Business Development & Sales
in Amsterdam, Netherlands

About the Role

As a Client Success Manager on Uber for Business, you will be responsible for managing several accounts across the high growth and mid-market segment. Leveraging learnings throughout the launch process, you will also work cross-functionally to drive efficiencies during the account lifecycle, with the goal of providing a world-class customer experience, accelerating the time to ramp for organizations on the Uber for Business platform, and driving revenue. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and influence internal strategy.

What You'll Do

  • Work with the Account Executive and Account Coordinator teams to execute successful launches across high growth and mid-market accounts
  • Work cross-functionally to drive efficiencies throughout the account lifecycle
  • Identify and monitor key account health metrics
  • Derive qualitative and quantitative insights, leveraging direct customer stories, feedback and data trends
  • Make informed recommendations to Product, Sales, Marketing, and Support on how to improve the on-boarding and launch process across different types of accounts .
  • Develop strong relationships with a portfolio of existing key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
  • Seek to achieve operational excellence across onboarding and launch, iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
  • Grow and retain a vast book of business through upselling, relationship building and resolute communication while exceeding a quota
  • Work directly with clients to improve the employee and administrator Uber for Business experience and resolve issues that arise

What You'll Need

  • Minimum 3 years of B2B client success, sales or account/relationship management experience
  • Preferably Dutch and/or German language skills, and English
  • Proven track record of client success and consistently achieving KPIs, revenue targets, and company goals
  • Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
  • Have a competitive edge and thrive in a fast-paced team environment
  • Strong use of insights and confidence around data-driven decision making
  • Ability to problem solve, adapt, and grow quickly as we build the Client Success organization
  • Excellent organization, project management and time management skills
  • Resourcefulness, creativity and an unwavering customer focus

About the Team

Uber for Business has one goal - to allow businesses of any size to harness Uber's technology to move their business in new ways, with less hassle. From enterprises that need a seamless global travel solution to local businesses that want to provide courtesy rides to customers, or clinics providing reliable rides for patients, and more.

With over 65,000 businesses around the world already on board, Uber for Business is building for the future of how work gets done, wherever you need to go.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.