About the Role
At Uber, providing amazing support for our users, our community, is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. Uber Community Operations team is all about focusing on the best support for our users.
The Centers of Excellence (COEs) are the heart of our network, they were designed to provide support via multiple channels such as email, phone, live chat and social media in order to ensure seamless experience before, during and after the ride/meal delivery. Their role is also to further improve product and operations especially in the domain of support, launching support for new products, mproving existing support processes ,developing innovative support techniques ans providing business insights based on support interactions
We are looking for a Program Manager that will overlook programs for all 4 EMEA COEs - including implementing best practices, sponsoring initiatives and bring standardisation to our processes.
As a COE Regional Program Manager within the EMEA Community Operations team, using strategic thinking and data, you'll be leading & executing programs. This role is a part of a broader EMEA team.
What You'll Do
Identify, scope and execute initiatives that improve our COE capacity, efficiency and/or excellence for our support operations in EMEA.
What You'll Need
About The Team
Uber COEs are in-house support centers dedicated to providing premier service to riders, drivers, delivery partners, restaurants and eaters. Uber relies on the COEs to provide support for our community's toughest issues types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes. If you think you have it in you to operate in a hyper growth environment and build processes that last, we are interested to meet you.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.