About the Role
As part of the India SA Community Operations team you will be responsible for leading multiple projects and programs to improve rider & driver experience, deliver high quality support working closely with global network team and BPO partners and ideate & deliver on new initiatives.
What You'll Do
You will interact closely with the Central Community Operations, Centre of Excellence, Regional Trust and Safety, and City Driver and Rider Operations teams to design and operationalise strategic projects focussed on either improving the customer support experience or increasing efficiency of our support processes.
Your areas of focus will include:
What You'll Need
About the Team
Community Operations is pioneering how Uber manages customer and partner support around the globe. The team you will join has one mission: make Customer and Partner Experience our #1 competitive advantage without compromising financial sustainability. You and your team will champion this mission every day until there are no doubts it's a reality.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.