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UX Research Intern

Design, Design in Amsterdam, NLD

About the role

To help us in this endeavour and bring fresh ideas and energy, we are looking for a Research Intern for our Amsterdam office.

As a UX Research Intern, you will conduct research, analyze real user behavior and work with Senior Product researchers, Designers, Product Managers, Program Managers, City Operations and Engineers to improve Uber's current and future products.

On a day to day basis, you will focus on understanding different team's study objectives. You will clarify participant requirements, plan the logistics of recruitment and run ongoing studies in your region. You'll operate with awareness of our ethical obligations to our participant candidates, including informed consent and privacy concerns. You are a responsible and organized individual who can keep tabs on many projects, pay close attention to details, and plan well while accommodating the unexpected. Using your strong communication skills, you will effectively contact members of the public to confirm their suitability for studies and schedule their participation in a variety of study formats.

In the bigger picture, your work will focus on improving Uber products like the Driver app and Payment experiences.

You are encouraged to identify new opportunities for user experience improvements. We strive to understand the inherent behaviors of our users and translate them into product guidelines.

Responsibilities


  • Conduct qualitative research (user studies, interviews, ethnography, secondary research, intercepts) on multiple aspects of how users experience Uber products
  • Plan, and execute actionable research that meets stakeholder objectives and needs
  • Present research findings and recommendations to project stakeholders through written reports and oral presentations, and demonstrate impact
  • Demonstrate strong analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
  • Work with the core UX teams to turn user insights into actionable recommendations
  • Strong capability to gain the trust of teams and show the benefit of research


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Minimum qualifications **


  • Enrolled in BA/BS/MSc/PhD in Computer Science, Design, Human-Computer Interaction, Literature Cognitive Science, Experimental Psychology, Anthropology, Information Science or related field or equivalent practical experience
  • 0-2 years of prior work experience in some kind of a research setting
  • Fluency in English and other European languages are beneficial. Arabic is a plus
  • Strong oral and written communication skills
  • Work authorisation in Netherlands is required
  • Available to commence in June or July 2019

Preferred qualifications **

**

  • Experience with remote usability testing tools, such as UserZoom a plus
  • Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
  • Organized, detail oriented and able to work independently on multiple projects at once
  • Excellent assessment and analysis skills
  • Demonstrated proficiency with office productivity tools including email, web browser, web apps, database search, spreadsheets/word processors (Google Apps)
  • Interest in and familiarity with technology products
  • Some design skills
  • Self starter, taking initiative keeping relevant partners in the loop
  • Open to feedback, great at implementing them back into one's work quickly
  • Quantitative skills are a plus

Your takeaways:

  • You define how research at Uber can embrace newer communication channels based on your strategic recommendations.
  • You get to practise both research and design in a single internship
  • Share your work back post internship with your program

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.