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Uber CareersUber Careers

Senior iOS Engineer- Customer Obsession

iOS, Engineering
in Bangalore, India

About the Role

We're looking for architects who crave to make the app more scalable, stable and livable for fellow engineers. If you love writing S.O.L.I.D. framework code that will stand the test of time, and enjoy the freedom to do things the "right way", then this is your team.

We'll be focusing on app performance, feature SDKs, mobile architecture, best practices, just to name a few.

You'll also be mentoring some of the smartest engineers and working with stakeholders across functions, levels and geographies.

What You Will Do

  • Design and build core product rails which power many larger features in many of our mobile apps
  • Participate and guide all phases of the product life-cycle including ideation, specification, implementation, data collection, internalization, and iteration
  • Contribute to improving app performance and developer productivity
  • Collaborate with different program teams working on our applications

What You Will Need

  • 6 Plus Years Full-Time, Professional Software Development
  • Strong expertise in Swift and Objective-C
  • Experience analyzing a feature in production using analytics and experimentation
  • Strong focus on high-quality mobile UI experiences
  • Experience in efficiently collaborating on projects
  • Deep understanding of iOS SDKs
  • High emotional intelligence, empathy, self-awareness, and optimism.
  • Great communication skills and an ability to work in a team and with end-users
  • Experience with writing, releasing, maintaining mobile applications

Bonus points if

  • BS/MS/PhD in Computer Science or a related field
  • Experience with other programming languages
  • Contribute to the wider iOS community via open source

About the Team

The Customer Obsession team ensures all of Uber's lines of businesses and partners have a flawless Uber experience. We design and build the entire customer engagement platform for the fastest growing startup in the world. From the moment you engage with Uber through various channels and modalities to, when a customer service agent solves your problem, and everything in between; our team provides all engineering for a magical, personalized experience. You know how you can access your rider rating now? That was us. Driver took a poor route or the food arrived cold and you want to get money back? Hey, we just launched that feature.

Creating engineering solutions for our customers and partners is rewarding because we know we make every experience better by providing an extraordinary customer engagement experience with the uCare (Customer Care) platform. We are building out our Omni-Channel strategy to look at every facet of your journey with Uber and proactively predict and solve your problems before they happen, or we make sure your problem is solved as fast as humanly possible. We leverage ML/AI to build triage botsfor phone and chat with speech. In addition to ensuring you have a magical experience with Uber, we also have a huge impact on Uber's bottom line.

Uber is constantly evolving and growing. But that growth needs to happen efficiently and safely, and that's where we step in. We keep an eye on product efficiency and ensure the incredible growth doesn't create product pitfalls for customers and partners, and we make sure these costs don't spiral out of control. We work with teams around the company to ensure their features are efficient and not cause additional pain points. By doing this, we keep the product great and keep customers and partners happy.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.