About the Role
Driver partners and delivery partners are our most important customers, and we're building an extraordinary experience for them in our cities. Greenlight Hubs help new drivers and couriers get on the road for the first time, build engagement with the platform over time, and provide a home base for the drive partner community. Our hubs are a one-stop shop for partners to get activated, receive support, and learn more about Uber.
Our Greenlight Manager leads the strategic vision and financial performance of a State and is responsible for our in-person support presences. In this role, you will lead, coach and develop a team of Greenlight Supervisors and Greenlight Experts to provide the best possible customer support for new and existing Uber Partners. Your team will go far beyond solving issues; they will identify root causes, escalate pervasive problems, develop vendor relationships, lead the launch of new locations, and work on innovative partnerships to improve the driver partner experience.
Most importantly, your staff will take pride in being the face of Uber to our driver partners, and will treat every support interaction as an opportunity to build a better connection between Uber and the driver community. Fostering strong relationships within the broader local community in which the Greenlight Hubs reside is also important, as the physical presence of the Uber brand.
You will work together with the city operations teams and other cross-functional teams to make sure your Greenlight Hubs are meeting their market's needs in terms of supply growth, onboarding, driver engagement, and any other local events or needs.
What You'll Do
What you'll need
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.