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Business Insights and Analytics Manager - APAC

Community Operations
in Singapore, Singapore

About the Role

For the UberEats Business Insights Manager role, we're looking for an analytical and technical problem solver, who is able to dive into unstructured environments to design solutions. You will drive analyses behind regional and APAC-wide decisions related to our community's support experience; and will be expected to build scalable processes and systems that enable internal and external stakeholders to leverage data and act upon insights. You will be expected to manage a diverse set of stakeholders across teams, businesses and geographies.

What You'll Do

  • Drive analysis on APAC projects to improve the experience of our customers and support agents
  • Problem solve. We're faced with new and interesting problems that need solved every single day
  • Identify and implement short-term solutions in a timely manner, while helping define the long-term solution
  • Identify operational weaknesses and help improve or innovate new processes to keep local teams as efficient as possible
  • Build and own periodic reporting - Take advantage of the ever-growing amount of data we have at our fingertips to help stakeholders all over the world manage and improve our operations
  • Design, perform, and analyze A/B testing data (exposure to experimental design is a plus)
  • Coordinate with members of other business teams spanning the company to measure the impact and efficiency of new initiatives and business processes

What You'll Need

  • 4 Minimum Years of Experience with Analytics

About the Team

The Central Analytics & Insights (A&I) team manages all data and analytics needs of the APAC Eats Community Operations team spanning 3 regions (Australia & New Zealand, India, North Asia). The team has three broad purposes - (1) Own Uber's support data integrity and quality, and metrics definitions and reporting, (2) Inform CommOps leadership's priorities by generating high-value analytical insights, (3) Support APAC regional teams' A&I needs

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.