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Senior Sales Operations Manager - Strategy and Planning (APAC)

Central Operations, Operations & Launch
in Singapore, Singapore

What You'll Do

  • Lead and develop a team of Program Managers that partner with Sales, Account Management, Support, Operations, and Marketing teams to design, pilot, scale, and optimize programs to increase Restaurant success, acquisition channel productivity, and account management effectiveness
  • Bring Customer, market, and Client-facing rep feedback back into the organization to understand the Customer journey and inform opportunities to improve channel mix and go-to-market strategies
  • Establish clear frameworks and manage a data-driven, transparent, and inclusive process to develop, garner buy-in, and resource a prioritized project roadmap to develop new and optimize existing acquisition channels and account management programs
  • Set clear objectives and measures. Monitor progress, productivity, and results. Drive business review cadence and develop reporting frameworks to facilitate alignment, learning and improvement, and accountability
  • Collaborate and closely partner with Sales, Operations, Sales Operations, Product, Business Development, Community Operations, Finance, Marketing, Data Science, Legal/Compliance to ensure successful initiatives

What You'll Need

  • 8+ years of experience in B2B organizations working cross-functionally with Sales, Sales Enablement, Sales Systems, Product, Marketing, and Data Science in both mature and high growth start-up environments
  • 5+ years of experience in developing and managing programs with a high proficiency in process design and optimization, project management, cross-functional buy-in, piloting and evaluation, and rollout/adoption
  • 2+ years of experience in managing and developing teams
  • Experience with acquisition, account management, and support processes, systems (e.g., CRM, reporting), and datasets. Geek out in understanding the sales funnel and sales operations best practices
  • Self starter with an analytical and collaborative orientation; empathetic and leans in and embraces rolling up your sleeves (process mapping, data cleansing, debugging/commenting code, documentation); skilled at project and process management to balance between urgent and important requests; thrives on change and comfortable with ambiguity
  • Excellent written and verbal communication skills to technical and non-technical audiences, as well as stakeholder management and consensus building, and project management
  • Strong personal code of ethics, integrity, diversity and trust. Strong references from former employers and business partners; passion for building relationships
  • Proficiency in accessing, linking, and analyzing data from structured and unstructured data environments (e.g., SQL, Python, R, SPSS) and partnering with Data Architects/Engineers to establish infrastructure to facilitate adoption of standardized metrics/reports and data discovery for non-technical analysts, and CRM/BI tools preferred
  • Essential for the role - We are looking for an experienced leader with people management skils, and important would be Stakeholder management, Persuasion, Manage complex situations, support Head of Sales Operations APAC as a Chief of staff/delegate and also manage the team

What You'll Need

  • 5 Minimum Years of Experience with Sales, Program Management, Account Management

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.