About the Role
Trucks move everything you buy, why shouldn't booking a truck be as seamless as booking an Uber?
Uber Freight connects shippers with truckers, much like the way the Uber connects riders and drivers. Our team believes that empowering truck drivers will bring more open, efficient, and increasingly safer transportation to our roads. We are a team of sharp, entrepreneurial individuals who are redefining the movement of goods around the world. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today's toughest challenges in transportation.
Tracking operations is pioneering how Uber Freight manages shipper and carrier partner support and we're looking for someone to lead our Customer Support Representatives (CSRs) who provide phone/email/chat support to our carrier and shipper partners. We aim to build contact management centers dedicated to providing world-class customer support to carriers, drivers, and shippers. Uber Freight relies on customer support departments to address our customers' toughest issues, handle escalations on various issues, and provide an environment to pilot support for new products or test new support modalities or processes.
This will be a managerial role with a heavy focus on people management and continuous process improvement. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally driven individuals
What You'll Do
What You'll Need
Bonus Points If
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.