About the Role
At Uber, providing world-class customer support to riders and partners is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.
As a Safety Support Program Manager, you will implement programs designed to help customers during critical, safety-related customer support interactions. You will usher complex global and regional projects through the entire lifecycle, lead cross-functional collaboration, and improve our operations through data analysis, project management, and teamwork. You will play a key role in the strategy and execution of improvements to the current safety support processes and products, while supporting research and resolution of complex issues to improve the customer experience and enhance the safety of the Uber app.
What You'll Do
What You'll Need
About the Team
Community Operations is pioneering how Uber manages rider and driver partner support around the globe. US & Canada Safety Support is a customer service program focused on regional support operations, chartered with driving collaboration, and defining and delivering on a best-in-class safety support program.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.