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User Experience (UX) Researcher, Uber for Business & Health

Design, Design in New York, New York

About the Role

We're seeking an experienced User Experience Researcher to work with our Uber for Business product team with a specific focus on Health and Guest products. Uber for Business creates products and services to enable organizations, including corporations, non-profits, hospitals, public transit agencies, senior care facilities, schools, etc.-- to use all Uber services at scale. Our mission is to expand the utility of our platform and product portfolio to serve "every organization, every need, everywhere." UX Research will continue to play a key role in helping us get there. This role will be based in NYC alongside the rest of the U4B Health/Guest Products Team and actively collaborate with other U4B teams and researchers based in San Francisco.

Learn more about Uber for Business at: https://www.uber.com/business/

What You'll Do:

  • Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products
  • Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale
  • Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
  • Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
  • Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent
  • Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases related to business travel and expense management and leading the exploration of new opportunities for Uber to support various types of businesses, both large and small
  • Build empathy across the organization to improve the products we build for our business users and their employees and customers in cities all around the world and always champion for our users

What You'll Need:

Minimum qualifications:

  • BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, Anthropology or a related field, or equivalent practical experience
  • 5 years of experience in a product development research setting
  • Ability to travel within the United States and abroad

Preferred qualifications:

  • MS or PhD degree in Human-Computer Interaction, Psychology, Anthropology, Statistics, Computer Science or a related field
  • 7 years of relevant experience in a product development research setting
  • Track record of demonstrating excellent command of research questions within a given domain and of technical tools for the analysis of data within that domain
  • Previous experience driving research programs that have had a lasting impact on product and design decisions
  • Prior research experience with enterprise and/or small business customers on business-to-business or business-to-employee product experiences

Bonus

  • Experience conducting research to develop products for the healthcare industry (e.g., hospital, extended care facility), and/or for seniors, or people with disabilities (accessibility/inclusive design)
  • Experience conducting research to develop both business to business and business to consumer mobile and web experiences
  • Demonstrated effectiveness working as part of a geographically distributed team.

About User Experience Research Team

The UX Research team's mission is to inform and influence product decisions with exceptional insights about people, technology and services in our current and future world. At Uber, we spend our days bridging the gap between physical and digital experiences, and adding value to people's everyday lives by creating transportation options and economic opportunities. If you're a researcher unafraid to push the limits and looking to work with sharp, motivated co-workers in a fun office environment, we'd love to talk with you.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.