About the Role
Uber for Business is growing exponentially, and we are looking for a Strategic Account Manager to help scale our business. The portfolio will stretch across existing customers and new acquisitions made by our sales channels.
Reporting into the Head of Customer Strategy for APAC, you'll work closely with account executives, sales operations, marketing, and the broader rides org, to raise the profile of Uber for Business with the region's largest and most complex organisations.
We are looking for a highly motivated self-starter, with an engaging personality who thrives in a team environment and is passionate about developing the customer strategy to work with major enterprises. We have a huge opportunity to deepen the Uber for Business relationships within companies from all industries including Banking and Finance, Professional Services, Telco and Airlines, locally as well as part of global teams.
Uber for Business has transitioned from a product to a platform, so if you are a seasoned Account Manager who wants to not only drive large revenues for the company, but also work closely with product and marketing teams to help deliver exceptional solutions to the Enterprise segment across A/NZ, then now is the time to get onboard!
What You'll Do:
Work with the APAC Head of Customer Strategy to develop and iterate on a territory prioritization model, operational infrastructure, internal tools and processes
Drive revenue for Uber for Business throughout the post-sales lifecycle within the allocated territory - increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn
Manage a dual portfolio of existing business and new acquisitions within the allocated territory. The existing business portfolio will be completely owned by the CSM while the new business portfolio will be a collaborative role along with the acquisitions team
Meet or exceed all assigned expansion/upsell/retention revenue targets
Develop excellent relationships with key clients, providing support during initial solution implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns
Bring an innovative approach to client onboarding and solution adoption within the prescribed time frames
Create a Customer Success plan/playbook that will be used to scale globally and train our growing team
Communicate effectively and efficiently via phone, email and in-person meetings
Collaborate with internal stakeholders and leverage business relationships within the ANZ market
What You'll Need
At least 10 Years of account management or customer relationship management experience
Strong Farming skills with experience in selling into the Enterprise segment
A history of client benefit which consists of exceeding KPIs, revenue targets, and company goals
Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
To be resolute and excited about a fast-paced team environment
Excellent use of insights and reliability around data-driven decision making
Impeccable organization, project management and time management skills, and the ability to take initiative
Uber for Business is a platform of solutions that allow companies to improve the travel and eating experience of their employees, customers, patients and guests. Through utilising Uber's technology we are able to provide unparalleled data for improved management and transparency over a company's travel spend. As we continue to develop products we look toward creating a frictionless experience for companies and the people that they serve to be able to consume Uber's services.
With over 8000 customers across Australia and New Zealand the U4B A/NZ team strive to continually find new ways to improve the experiences of our customers. The A/NZ team comprises of Enterprise and Mid Market AEs, CSMs, BDRs, Account Specialists and Marketing and we operate a really driven, fun, transparent and trustworthy culture who truly value ideas over hierarchy and believes that "The Whole is Greater than the Sum of its Parts".
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.