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Product Manager - Communication Platform

Product Management, Product in San Francisco, California

About the Role

The Communications Platform team's mission is to enable Uber to efficiently and intelligently author the right message to the right customer through any channel in order to develop deep personal relationships that drive engagement and impact at scale. We send tens of billions of messages to Uber's millions of customers through our platform every year.

This role will own various parts of the communications ecosystem, driving the capabilities that our internal Marketing and Tech customers need to reach Uber's customers via communications. This includes enabling new channels and surfaces; rich, flexible personalization; content experimentation; and intelligence and insights, to name a few.

We expect the Product Manager to be business savvy, customer-focused, and data-oriented -- they must be able to partner closely with Engineering, Design and Data Science to set and execute on a vision and strategy that meets the needs of our customers and the business.

What You'll Do

  • Work with Marketing and Tech to identify opportunities and key business requirements
  • Own product development of our communications tools, services and channels, which may include content authoring, delivery, data and intelligence, personalization and translations
  • Research external tools / services to understand existing frameworks and next-gen capabilities
  • Partner with Design and Engineering to jam on product solutions
  • Test, iterate and roll out new products and features globally
  • Set KPIs and monitor data to understand the impact of products and features on our customers and the business
  • Lead product planning; collect data, evaluate potential opportunities and prioritize
  • Develop a longer term vision, strategy and roadmap for the team
  • Clearly communicate plans, insights, data, and results to executives, other product teams, and cross-functional partners such as marketing, operations and legal
  • Evangelize products through education and resources
  • Internalize Uber and the Communication Platform teams' missions

What You'll Need

  • Minimum of 5 years of product management, engineering, operations, program management, or marketing experiences
  • Experience leading product development from zero to first release and beyond
  • Basic understanding of data science models, technical architecture, and common product management frameworks
  • Experience leading cross-functional teams on high-impact projects
  • Strong written and verbal communications skills
  • Deep analytical expertise
  • SQL proficiency

Bonus Points

  • Prior experience working in or with marketing technologies
  • Prior experience working on global projects, or in an international setting

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.