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Sr. Technical Program Manager - Data Infrastructure

Technical Program Manager, Engineering
in Palo Alto, California

About the Role

Data Infrastructure at Uber powers several use cases across Product, Engineering, Data Science and Operations groups spanning Rider/Driver Marketplace, EATS, Safety, Maps and many other areas. Data volumes at Uber has experienced exponential growth, and Uber's systems relies heavily on these rich datasets to derive insights and make real-time decisions. To power these many critical analytics usecases and at a large scale, Uber's Data Infrastructure is engineered to be one of the most sophisticated in the world.

Read More About Uber Data Initiatives

The Uber Technical Program Management (TPM) team plays a critical role executing high-impact org-wide initiatives and continuously improving process to increase the effectiveness of our product and engineering organizations.

A TPM in this role will structure and drive large complex cross-team technical initiatives in Data Infrastructure spanning Security, Compliance, Capacity, Efficiency, Reliability, Data Quality, Cloud, etc to name a few. Specifically, the TPM will own the problem space, work closely with engineering/product leads to conceptualize solutions, organize/align multiple engineering teams for delivery and drive execution leveraging milestones/KPIs. The Program Manager will look for ways to standardize, ensure execution is efficient and consistent, and set accountability by tracking progress, resolving dependencies, identifying issues, evaluating risks and communicating status to upper management and project stakeholders. The Program Manager will intrinsically act as a coach to engage and energize the product and engineering teams to achieve aggressive goals.

What You'll Do

TPMs move fluidly from the big picture to details so that the team can deliver complex and strategic cross-functional projects, often with tight deadlines. You are a bridge and a connector for the company. You are intuitive, focused, driven, organized, insightful and productive. You break through communication issues and effectively develop relationships with stakeholders at all levels of the organization. You build trust across the organization. You are not afraid to be direct, but you strive to act with empathy and integrity. TPM work involves the following:

  • Project manage complex and large scale cross-team, cross-functional initiatives . Interface with engineering managers and engineers to estimate work efforts, define milestones and manage resources. Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders. Engage and energize the project teams to achieve aggressive goals.
  • Proactively remove obstacles to drive momentum and progress. Identify communication gaps, manage issue escalations and provide support to teams balancing competing priorities. Drive results proactively.
  • Understand technical implementation at the architecture level and propose technical alternatives when necessary. Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge.
  • Help manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program / project plans (including roadmaps, funding planning, resource planning and hiring goals).
  • Continuously improve and scale the organization. Implement continuous improvements to the engineering organization and the program management process. Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization. Improve product development and delivery. Mentor project management skills within our engineering leadership team.

What You'll Need

  • Minimum of 5 years experience as a TPM or Engineering Manager in a software, SaaS, or systems development environment.
  • Strong technical experience in large distributed systems, Data Warehousing/Data Lake at scale
  • Experience in Big Data ecosystem, i.e. large scale Data Analytics using Hadoop, Kafka, Spark, etc.
  • Solid technical aptitude and an ability to understand technical designs, challenges, and risks. Engineers enjoy working closely with you.
  • Excellent written and verbal communication skills and exceptional emotional intelligence.
  • Proven strong cross-team and cross-org stakeholder management. Ability to influence, motivate, and align people across a broad variety of job functions through your relationships.
  • Strong organizational skills to juggle many tasks without losing sight of the highest priority items.
  • Analytical and truth seeking. Ability to understand complex concepts and make reasoned decisions objectively.
  • Metrics driven: Experience determining effective program KPI's and using them to measure program success and issues.
  • Experienced in project management. Familiar with both Agile and Waterfall methodologies and able to apply them where best suited.
  • Excellent in identifying process gaps, measuring progress, and balancing engineering and product efficiency with process overhead.
  • Be good at facilitating discussions. You get the right people in the room, let conversations run their course while they are productive, move them toward consensus when possible, and make hard decisions or escalate, as required.

Bonus points if (optional):

  • Computer Science degree, or related field.
  • Worked at a high paced, fast growing, scrappy tech startup.
  • Technical program management experience at an established company with a strong TPM team.
  • Developer experience, including writing, testing and deploying code.

About the Team

The Uber Technical Program Management (TPM) team plays a critical role executing high-impact org-wide initiatives and continuously improving process to increase the effectiveness of our product and engineering organizations.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.