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Territory Operations Manager, Uber Eats Argentina & Uruguay

City Operations, Operations & Launch
in Buenos Aires, Argentina

About the Role

The Territory Operations Manager role is a unique opportunity to have a direct impact on the success of Uber Eats in Argentina & Uruguay. The Territory Ops Manager will work directly with the Head of Territories by developing a deep, quantitative understanding of local market dynamics, building and nurturing relationships with key local stakeholders and jumping on challenges as they emerge.

This role calls for a combination of communication and stakeholder management skills, savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.

What You'll Do

  • Own performance of select markets, driving the top and bottom line results of our operations in the cities we serve
  • Build and nurture relationships with some of our strategic local restaurant partners (e.g. national chain's local franchisees; local influencers; local favourite independents)
  • Win Local Favorites: identify key restaurant opportunities to lock in strategic partners, working with Restaurant sales to push these over the line
  • Secure Restaurant Selection: identify restaurant partnerships at risk through core metric analysis and build recommendations on how to prevent restaurant churn
  • Develop Tracking: dig into the city at a granular level to understand metrics such as reliability, profitability and selection
  • Build Tools: identify gaps in restaurant selection or marketplace reliability to help ensure teams are maximising their impact
  • Experiment: take the lead on local tests of new practices and document learnings to help shape the future of our Argentina & Uruguay processes

What You'll Need

  • At least 3 years of experience of operations management / management consulting / business development / strategy work in a large business, or of growing a startup but we will consider candidates with less experience if they meet our other requirements
  • Bilingual proficiency in English and Spanish
  • Data-driven decision mentality and sound business judgment through extremely strong analytical thinking and modelling ability. Excel skills necessary, SQL knowledge a plus
  • Good business understanding and judgement. Comfortable in understanding a business through its financial information and thoughtful about overall strategic choices
  • Empathetic in dealing with different people. Able to quickly build relationships with external partners, couriers and internal stakeholders with no problem
  • High adaptability to change and ability to execute quickly. Able to pivot quickly from long-term thinking to immediate action tactical response
  • Great project manager and thoughtful in the prioritisation of personal time. Able to deliver projects however many urgent tasks crop up

About the Team

As part of the Uber Eats Territory team, you'll work closely with the Head of Territories and cross-functionally with the Operations, Sales, Account Management and Marketing teams to support processes that scale and innovate Uber Eats sales from the ground up.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.