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Sr. Manager, Operations and Strategy - South Cone

City Operations, Operations & Launch
Buenos Aires, Argentina |
Santiago, Chile

About the Role

Safety is a critical issue that resonates everywhere Uber operates. It's crucial for our users, our business, and our brand. Uber is therefore committed to keep making Safety our top priority globally.

We are growing our safety team to drive focus on this priority. This team will set the strategy and drive innovation across the business to raise the bar on safety in transportation space and build public trust in our commitment to safety.

The Safety Manager will be the primary safety liaison and business partner between the national ops teams, cross-functional teams and HQ Trust & Safety to launch products, processes, and policies in South Cone and LatAm

If you love a challenge and are excited about building a mission-critical function, we have the opportunity you've been looking for.

What You'll Do

  • Take ownership for partner-driver and rider safety in LatAm and more specifically in South Cone (Chile, Argentina, Uruguay and Paraguay) to ensure that Uber is the ridesharing platform of choice when it comes to safety
  • Partner with Safety Product to launch solutions for riders and partner-drivers in the region
  • Manage, monitor and analyze safety-related incidents and trends, investigating suspicious activity and behavior, identifying risks to Uber, partner-drivers and riders, and proposing ops or product solutions
  • Design and implement process for early identification of trends and/or escalations in safety incidents and collaborate with stakeholders across the business to address in a proactive fashion
  • Design and implement scalable process and initiatives to improve safety on the platform
  • Set and develop best practice standards in the region, and ensure maintenance and continuous improvement of these
  • Build productive and successful relationships with ops and functional leadership and other relevant stakeholders
  • Understand the regional objectives and plans and advise on potential safety implications
  • Translate the impact of safety programs into business operations outputs and advocate for safety interventions and awareness in the region
  • Participate in other special projects/assignments as necessary

What You'll Need

  • 4 Minimum Years of Experience
  • Autonomous way of working. This person will not be leading a team
  • Bachelor's degree required
  • Preference given to those already proficient in Excel, and data analysis
  • Demonstrated leadership on projects and initiatives at your organization
  • Attention to detail and comfort with ambiguity in an ever-changing environment
  • Passion for problem solving and delivering creative solutions

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At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.