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Global Head of Immigration

Recruiting, People & Places
in San Francisco, California

About the Role

The Global Head of Immigration will lead and be responsible for all facets of our global immigration program.

A high performing Immigration program is a key element in the rapid expansion and global growth at Uber. We need someone passionate about all things Immigration to shape and execute the programs strategic vision, and drive operational excellence of the global team. We'll need you to have both strategic and hands-on global immigration experience, as well as a mix of entrepreneurial and large, high-growth company experience. This position is a great opportunity to lead the vision and direction of a rapidly growing strategic program in a booming, constantly changing environment.

This is a leadership role on a highly collaborative, dynamic and growing team looking to deliver efficient and high-quality service. The immigration team's mission is to provide world-class customer support to employees and internal stakeholders. Delivering this caliber of support isn't easy - it takes a leader who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists. The right person is ready to make tough data-backed decisions in a high-stakes, high-speed environment. You are passionate about delivering wow customer experiences, passionate about solutions, and love getting in the weeds on any and all issues.

What You'll Do

  • Define the vision and global immigration strategy for the company
  • Own all facets of effectively managing our global immigration program
  • Develop and maintain strong working relationships with senior leaders
  • Own all facets of effectively managing the business relationship with Uber's immigration vendor
  • Responsible for defining vendor strategy, vendor relationship, vendor governance, and service delivery globally
  • Strategize risk mitigation and control of new legislation globally
  • Provide timely, in-depth and comprehensive forecasts, projections and data to the executive team
  • Analytically drive the metrics used to evaluate the immigration team's performance, including speed, efficiency, quality, and thoroughness to meet objectives
  • Demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, and personnel satisfaction
  • Lead a geographically distributed team of immigration program managers. Coach, counsel, and develop team members to position them for success
  • Determine operational strategies, conduct needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identify and evaluate state-of-the-art technologies
  • Ensure that employees and internal stakeholders consistently receive high-quality, emotionally intelligent support, and build systems to deliver it efficiency

What You'll Need

  • Bachelor's degree and minimum 10 years of immigration experience
  • Experience building and managing a high-performance team
  • Ability to handle multiple priorities and to meet deadlines in a fast-paced and ever-changing environment
  • Strong operational and analytical aptitude
  • Exceptional verbal/written communication skills
  • You're innovative, extremely creative and constantly looking for ways to tweak and optimize a process

About the Team

The immigration team's mission is to provide world-class customer support to employees and internal stakeholders. As part of the Global Mobility Team, the Immigration team is responsible for managing the experience and success of multiple stakeholders throughout the hiring process.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.