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Program Manager, Global Safety (UberEats)

Trust & Safety, Safety, Security & Insurance
in San Francisco, California

About the Role

Global Safety Operations is leading the development of Uber's global safety framework and standards. The growing team is searching for an analytically driven Program Manager to help identify safety challenges specific to Uber Eats and implement innovative solutions that will remove roadblocks and allow teams to seamlessly execute.

As an advocate of Safety for Uber Eats, you will have the opportunity to develop and manage exciting global safety projects that help enable growth for the Eats business. Working with teams across the globe, you'll need excellent stakeholder management, organizational, and problem-solving skills, as well as the ability to clearly communicate and present information to seek buy-in.

What You'll Do

  • Improve overall Safety performance by using a data-driven approach for issue identification, root cause analysis, and improvement rollouts
  • Develop and execute efficient program tracking and reporting processes for Uber Eats global safety initiatives
  • Plan and execute monthly safety reviews for Uber Eats stakeholders across all mega-regions
  • Support team in rigorous setting, scoring, and tracking of key goals and objectives
  • Work with stakeholders in the Uber Eats and Safety organizations to promote, change, and deploy new tools and strategies
  • Develop relationships with functional leaders and key stakeholders across global operations, product, and global safety support
  • Design appropriate metrics, tools, and methods to track and sustain improvements

What You'll Need

  • A minimum of 4 years of industry or consulting experience in project or program management, global operations, or related fields

  • Excellent analytical skills, including SQL

  • Self-motivation with a strong affinity for vision setting, strategic problem solving and driving action

  • Demonstrated success in uncovering data to inform customer-oriented decisions

  • Ability to tell clear, compelling stories out of complex issues and analysis

  • Influential with great presentation skills

  • Experience managing cross-functional projects and stakeholders, powered by data-driven insights

  • Ability to design processes in a face paced environment without a prescribed template

  • Passion for Safety as it relates to all parties interacting with the Uber Eats platform (Eaters, Delivery Partners, Restaurant Partners)

  • MBA or Master's degree a plus

  • Previous experience with Food Safety a plus

About the Team

Uber's Safety & Insurance Team is dedicated to reducing incidents and improving safety across our global operations. You'll work with professionals who represent a diverse set of experiences and backgrounds, from engineering to product to insurance to legal. Safety is at the core of the Uber experience, and you'll be a key contributor to the team's global efforts and successes.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.